Hm77 Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Hm77 (hm77.pro) is a trusted online gaming and entertainment platform in Bangladesh. We believe your personal privacy is a fundamental right, and protecting it is our responsibility. This Privacy Policy clearly explains what information hm77 collects, why we collect it, how it is stored, and the steps we take to keep your data secure.

This policy applies to hm77's website, mobile app, and all related services. We recommend reading this Privacy Policy carefully before using our platform. We want you to use hm77 with full confidence, with no uncertainty about how your data is handled.

Our Privacy Policy is built in accordance with international data protection standards. We use the latest technology and processes to ensure the security of your data.

2. Information We Collect

Hm77 only collects information that is strictly necessary to provide our services. Collecting excessive or unnecessary data is against our policy. Below is a detailed breakdown of what we collect.

3. Use of Information

Hm77 uses the information it collects for specific, transparent purposes. We never use your data beyond what has been authorized. Our primary reasons for using your data are:

• Account management: Your data is used to create, verify, and secure your account.
• Transaction Processing: To manage all financial transactions related to deposits, withdrawals, and bonuses.
• Service Improvement: To personalize your gaming experience and introduce new features.
• Security & Fraud Prevention: To detect irregular activity and keep your account secure.
• Compliance with legal obligations: To comply with applicable laws and regulatory requirements.
• Customer Support: To assist you with any questions or issues you may have.
• Promotional Communications: To inform you of offers and bonuses, subject to your consent only.

4. Data Storage & Retention

Hm77 retains your data only for as long as necessary to provide our services. All information is stored on secure servers while your account remains active. After account closure, certain data may be retained for a defined period to meet legal obligations.

• Core account data: retained while the account is active and for 5 years after closure.
• Financial transaction records: retained for up to 7 years as required by law.
• Technical log data: retained for up to 12 months.
• Cookie data: automatically deleted when the browser is closed or upon expiry.

Once the retention period expires, data is permanently and securely deleted. Our servers are protected by advanced security measures and undergo regular audits.

5. Data Sharing & Third Parties

Hm77 never sells your personal information or shares it with third parties for commercial purposes. However, limited sharing may be necessary in certain situations:

• Payment Providers: bKash, Nagad, Rocket — for transaction processing only.
• Identity Verification Services: With authorized institutions to complete the KYC process.
• Law enforcement agencies: Under a valid court order or as required by law.
• Technology Partners: To operate our services — though they are bound by strict confidentiality agreements.

6. Cookie Policy

Hm77 uses cookies to enhance your experience on the platform. Cookies are small data files stored in your browser that help remember your preferences. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security. Without these, the platform will not function properly.
• Functionality cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To collect site usage statistics — all data is anonymised.
• Security Cookies: To detect fraud and multiple accounts.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some services from functioning properly.

7. Your Rights

Every registered user on hm77 has certain fundamental rights over their own data. We respect these rights and are always ready to help you exercise them.

• Right to access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request to restrict the use of your information in certain circumstances.
• Right to object: You may object to the use of your information for specific purposes.
• Right to Portability: You can request a copy of your data in a standard, portable format.

8. Privacy of Minors

Hm77 strictly prohibits providing services to anyone under the age of 18. Our platform does not collect information from or offer services to minors in any way. Age verification is mandatory at the time of registration.

If you suspect that a minor's information has been collected by mistake, please contact our support team immediately. We will promptly delete the data and close the account.

9. Security Measures

Hm77 uses industry-leading security technology to protect your data. Our security infrastructure is multi-layered — if one layer is breached, the others remain active.

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional verification layer for logins and important transactions.
• Firewall Protection: Advanced firewall and intrusion detection system.
• Regular Security Audits: Regular system audits conducted by third parties.
• Data Backup: Encrypted backups stored on secure servers.
• Limited Access: Only authorised personnel have access to specific data.

10. Policy Changes

Hm77 may update this Privacy Policy from time to time. Before any significant changes take effect, we will notify you via in-app notification or SMS to your registered mobile number. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

• The "Last Updated" date at the top of this page will always reflect when changes were made.
• For major changes, you will be notified at least 7 days in advance.
• Previous versions of the policy are available upon request from Support.

11. Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please do not hesitate to contact us. Our dedicated privacy team is always ready to help resolve your concerns.

We aim to send an initial response within 3 business days of receiving your complaint and to provide a full resolution within 30 business days. Instant support is also available via live chat.